Fed up and frustrated? Disheartened and defeated? These were the sentiments of young couple, Mayank Mathur and Valerie Vigouroux, as they set out to up sticks to London at the end of last year. Dissatisfied to say the least, attempting to find a property to rent in the capital proved more gruelling a process than scarcely imagined, with their priorities continually overlooked by estate agents to fit landlord and homeowner preferences. Trawling through the task of finding a place to rent can be a testing time for all tenants.With something having to be done to revamp the tenant experience, Mathur and Vigouroux have sparked a light of hope at the end of the tunnel of disappointment.
The Urban Collective is the vehicle created to remove the excruciating pain from the pursuit of the tenant, and deliver them stress-free, to a home catered to their every need. A new start up, the company is tasked with the mission of making the search for a home faster, easier, and most importantly, personal.
With the days of being a pawn in the estate agent’s game behind them, the pioneering ‘Sherpa’ service refines a tenant’s property search to be individually lifestyle focused, customising each search to all personal requirements. Boiling down a shortlist for the client, the Sherpa service is equipped with capabilities of local knowledge of a client’s specified area; understanding lifestyle needs; directly contacting agents and even potentially viewing properties. Gone are the days of stressful, life-consuming property hunts - cutting down search time from 40 hours to just 10, Sherpa is also powered with the documentation abilities to ensure you secure your dream home with little effort exerted by yourself. With such security ensured by the service in order to find your exclusively individual property catered only for you, the limited-time pricing of £600 for the whole serviced package seems a gold-mine of a find for such worthwhile investment in the search for your ideal abode.
Building on the masterplan of the Sherpa service, The Urban Collective has also announced the introduction of UrbanCo, the app promising to streamline tenant experiences - be it a couple, group or family. Free of charge, the app can work individually or in tandem with the Sherpa service to enhance its functions. With properties curated based on criteria as specific and personal as the closest gym, hospital or commuting option, the app really sets out to humanise the tenant to ensure minimum stress throughout the property hunt. Also focusing on one sole platform to unite information, the app has additional chat and comment features allowing prospective tenants to share links, images and videos with comments attached, organising thoughts, feedback and options in one place, accessible at the touch of a fingertip.
The founder of the company, Mayank Mathur has noted in the past 10 years that despite customer standards evolving and growing, the housing industry has not. With the property industry eons behind the time, Mathur is confident in his creation of a better way of renting for all. With the price of rent usually a tenant’s biggest monthly expense, Mathur recognises that the tenant’s needs should be attended to with the utmost care, and at the bare minimum, treatment should be equal to the customer services experienced in other industries. As more young professionals find themselves unable to immediately buy somewhere, the stay in the rental market is getting longer. The Urban Collective Sherpa service and UrbanCo app is intended to adapt to these trends, to give greater respect and cliental treatment to the people of our future, as Mathur fathoms, it is time to bring the housing market into the 21st century. With plans to expand to a greater UK base in coming years after the launch this month of the service in London, the future looks bright for young prospective tenants as the rental experience comes to the brink of an innovative reinvention.
- By Emily Kong